Scheduled international and domestic flights are non-refundable, be they a part of a package, multi-day tour, or any other service purchasable on the Traveo website, unless the Cancellation insurance is purchased. If a cancellation insurance is purchased, a full refund is given.
If flights are a part of a tour listed as a Day-Tour, standard terms of cancellations of day tours apply to a full refund. For cancelling and refunding of private flights (flights specifically arranged and scheduled for you personally or your group in specific), please contact your service agent.
If your tour is cancelled by the tour provider due to weather conditions or any other environmental circumstances you will always receive a full refund. Exempt from this are any rescheduled second tries of tours which already have been serviced as a first departure. In the case of a volcanic eruption taking place on Icelandic soil stopping you from getting to Iceland, you will also receive a full refund on all products booked on Traveo.
All booking change requests must be made via email by the person who submitted the original booking request.
Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants.
For multi-day tours and packages, all requests for changes must be made minimum 7 days in advance. Please note that we might not be able to fulfil your changed requirements due to lack of availability, though we will always do our best, and do offer alternative options.
Depending on how far in advance a tour package has been booked and when changes to a booking are requested, an administrative fee of 5000 ISK may be charged each day/night of the itinerary that is modified. Additional supplier costs may still apply depending on the changes requested.
For bookings made within 60 days of arrival, changes can be made without incurring the administrative fee until services have been confirmed and the travel documents have been issued. However, for bookings made 30 days or less before arrival, the administrative fee and any applicable supplier fees may be charged due to the short processing time.
Day tours and activities booked on the Traveo.is that are serviced by independent operators can be changed up to 24 hours before departure.
A booking may be transferred from one party to another, provided that the new party upholds the terms and conditions of the booking. An administrative fee of 5000 ISK will be charged for the transfer, and both parties must assume joint liability for this fee and any other costs that may be incurred by changes to the booking.
Should two parties wish to book separately but travel together, they should inform travel agents of this prior to booking. If a co-travel request is sent after the booking process has been finished, the change to a package is counted as a tailoring and is subject to a 5000 isk service fee.
If a package is significantly changed from the original package setup/route as offered on the site, the product will be considered to be a tailored tour and might be subject to a 15% service fee of the total price of the package. This does not apply to added nights at the end or at the beginning of a package as this does not change the original package setup/route.
For budget-level, single rooms will be allocated to bookings for one person. Shared twin/double or triple room(s) will be arranged for two or more people. Groups with an odd number of participants will be allotted a single room in quality-level. Children and teenagers will be arranged in the same room as their parents. Additional cost may occur if additional room(s) is needed.
During the booking process you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is non-refundable.
If you do not know your pickup location at the time of booking, you can choose to update your pickup location later, up to 24 hours before tour departure. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location.
Traveo cannot be liable to any loss, damage, accidents, injuries, death or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons or circumstances.
We advise all travellers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel. Traveo does not offer any travel insurance, so please contact your preferred private travel insurance company.
If you have a complaint about any of our partners please contact us at [email protected] and we will protect your rights.